The AI Assistant - What It Does and How Credits Work

Vitena does not have a single "AI button". The assistant appears at the specific moments where a first draft saves real time:

• Meal plans — describe the client and the constraints, and the assistant proposes a plan you then edit. It builds from Vitena's own recipes and ingredients, not from thin air
• Consultation notes — turn your rough notes into a clean draft in the right note type for your discipline
• The public assistant on vitena.care — answers questions about what Vitena does, which plan fits, and how a feature works, before you sign up

AI usage is metered in credits, and every plan includes a monthly allowance — the free plan has a small one so you can try the assistant properly before deciding.

Credits are counted per task, not per word: a meal plan costs a fixed number of credits whether it takes the model one attempt or three. The cost is shown next to the action before you run it, and the allowance resets every month.

The assistant drafts; you decide. It does not send anything to your client, does not change a client record on its own, and does not diagnose. Every AI output lands in an editor for you to review, change or discard.

This is a deliberate boundary, not a temporary limitation. You are the professional on the record, and an assistant that acted on its own would be shifting a responsibility that cannot be delegated to software.

AI requests carry only the context needed for the task at hand. Client identity is kept out of the prompt payload — where an AI call is logged for quality and troubleshooting, the identifying fields are stored separately from the text, and those logs are pruned on a schedule.

AI processing runs in the EU alongside the rest of Vitena, and AI features are not used to train a public model on your data.