What it is, and what it is not
The AI receptionist answers messages that arrive through your reception channel. It is not a chatbot that talks about health, and it is not a booking agent. It is the front desk: opening hours, where you are, what you offer, what you charge where you publish it, and roughly when you have room.
It is optional and stays off until you switch it on, and you can switch it off again at any moment without losing a single thread.
It looks things up — it does not remember them
Every fact it states comes from your own published information, read at the moment of answering: your opening hours, addresses, the team, the languages you speak, the payer organisations you accept, your service list, the prices you have chosen to publish, and the free slots your booking page would show.
Two things follow from that. It cannot quote a price you have not published — it will say so instead of estimating. And it cannot go stale: change a price this morning and the answer this afternoon is the new one.
Dicas
- The more you publish — services, prices, hours, accepted payers — the more it can answer without a person
- If a tool returns nothing, it says it does not know and hands over rather than guessing
Where it stops, on purpose
Some limits are absolute and cannot be configured away, including by your own instructions to it.
- Health questions are not its business: symptoms, medication, results, whether a treatment suits someone. It says warmly that this is what the appointment is for, and hands over
- It describes the calendar but never promises it: it can say what looks free and point at your booking page, but it cannot hold, confirm or reserve a time
- It says it is an AI whenever anyone asks, and never implies it is you or a member of your team
- When it is unsure, or the practice’s monthly AI allowance runs out, it goes quiet and flags the thread for a person — the visitor gets a human, never an error message
You stay in charge
Setting it up is a short piece of writing, not a configuration project. You describe your tone and the topics you want covered; the assistant is then drafted for you, and it cannot say a word until you have read and approved it.
- Write how you want it to sound and what it should cover
- Review the assistant and approve it — nothing is live before this
- Choose whether replies go out automatically or wait as drafts for someone to read and send
- Turn it off, edit it and re-approve whenever you like
Dicas
- Draft mode is the calm way to start: you see exactly what it would have said, for a week, before letting it answer on its own
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