What Your Client Receives
Every booking triggers an email sequence you do not have to think about:
- Confirmation the moment the appointment is created or booked online, with the date, time and location — or the meeting link for an online visit
- Reminder before the appointment, at a lead time you choose
- Change or cancellation notice if the appointment moves
Every one of these emails is written in the client's own language and carries their portal link, so the reminder is also a way back into their plans and documents.
What You Receive
When someone books you online you are notified straight away, so an online booking never sits unseen. Notifications reach you by email, and inside the app while you are working.
Spoken Notifications
Vitena can also announce an event out loud — a new booking, for example — so you hear it while your hands and eyes are on the person in front of you. It is the difference between a calendar you have to check and one that tells you.
Spoken notifications are optional and off until you turn them on. You choose which events speak, and the announcement uses your interface language.
- Open Settings → Notifications
- Turn on spoken notifications
- Choose which events should be announced
- Save — the next matching event is announced out loud
Staying in Control
Notification preferences are per user, not per business: an assistant watching the front desk and a consultant in session do not need the same alerts. Reminder lead time, which events notify you, and whether they speak are all yours to set.
Reminders in Your Practice's Own Voice
The reminder that arrives on your client's phone does not have to be a generic chime: it can be a sentence you wrote. For example, "A reminder from Green Clinic about your appointment."
You write the text, the system turns it into speech, and you listen to it before publishing. It plays with the phone locked and the app closed.
Where: Business settings → Notification sound
Dicas
- The text is capped at 90 characters, and URLs, emails and phone numbers are refused. This sound plays on a consumer's phone carrying our name, so moderation is not optional.
- Changing the text creates a new notification channel; the old one on a client's phone keeps its own settings.
- The waiting room screen announces differently: it says a different sentence for every patient and uses the browser's own speech engine.
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