Management

Balance — Your Vitena Fees and Every Movement

Appointments that clients book through Vitena can carry a fee. Here is where you see yours — before anything is ever charged.

Two Screens in Your Account Menu

Click your photo or initials at the top right and open Vitena account. Everything about the fees on appointments that came to you through Vitena lives there, on two screens:

  • Balance — what you hold, what is waiting, the way to top up, and every movement: each deduction and top-up, tied to the appointment it belongs to
  • Vitena fees — the schedule that applies to your account, and the box where you confirm it

Neither screen is in the left menu, and only the business administrator sees them. Balance appears when these fees are switched on in your country or when your account holds a balance. Vitena fees appears when these fees are switched on in your country or when your clients can pay by card through Vitena.

The views of your page are not on these screens. You find them on the Website Traffic screen, where visitors who came through Vitena appear under the source Vitena directory.

Nothing is ever deducted from a schedule you have not been shown and confirmed.

Why There Is No Price on Our Website

These fees are set per account — they depend on your profession and where you work — so there is no single public number to publish, and we do not publish one.

That confidentiality points outwards, never at you. Your own schedule is on the Vitena fees screen in full: each profession, each kind of fee, and the floor that a percentage can never go below. You tick the confirmation box there, and only from that moment can anything be charged.

  1. Open your account menu at the top right and choose Vitena fees under Vitena account
  2. Read the table — it lists every fee that can apply to you
  3. Tick the confirmation box and press Approve my fees
  4. Any booking that was waiting on that confirmation is released straight away

Balance, and What Happens When It Runs Out

Fees come out of the balance you hold in your account. You top it up from the store, in the amount you choose.

If the balance runs out, bookings are not refused. They are held: the client has booked, you can see that someone is waiting, and nothing is lost. You get a banner in the dashboard and one email. The moment you top up, the waiting bookings open oldest first and each client receives their confirmation.

Dicas
  • A "balance running low" warning appears well before anything is held
  • If a price changes, you are told in the dashboard and by email before the new amount applies

When Nothing Is Charged

Several situations cost you nothing at all:

  • Your country or profession is not switched on. Then appointments booked through Vitena are free and your screen says so.
  • An appointment covered by a campaign. Sometimes we cover the fee ourselves — a business's first booking through Vitena, for example. It applies only when your screen says so.
  • Appointments you enter yourself. These never touch the balance; they count against your plan's monthly appointment allowance instead.
  • An appointment cancelled before it takes place. The fee goes back to your balance.

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Perguntas frequentes

The Vitena fees screen lists the whole schedule that applies to your account, and you confirm it there. Nothing can be deducted before that confirmation exists.

You are notified in the dashboard and by email before the new amounts apply. Nothing is charged at a rate you were not told about.

An appointment cancelled before it takes place returns the fee to your balance. An appointment that went ahead is not refunded on the ground that the client did not attend — what you are paying for is the booking being handled, not the outcome of the visit.

The booking handling fee applies to appointments booked through Vitena, including repeat ones. The first-booking supplement, where it applies at all, is charged only once, on a client's first appointment with you.

Perguntas frequentes

The Vitena fees screen lists the whole schedule that applies to your account, and you confirm it there. Nothing can be deducted before that confirmation exists.

You are notified in the dashboard and by email before the new amounts apply. Nothing is charged at a rate you were not told about.

An appointment cancelled before it takes place returns the fee to your balance. An appointment that went ahead is not refunded on the ground that the client did not attend — what you are paying for is the booking being handled, not the outcome of the visit.

The booking handling fee applies to appointments booked through Vitena, including repeat ones. The first-booking supplement, where it applies at all, is charged only once, on a client's first appointment with you.